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<C>CUSTOMER FEEDBACK

If you're considering a purchase from Tanglewood Design, we think you might enjoy reading about some of the feedback we've received from from other very special clients. Although we aren't perfect, we're trying very hard to be. These comments are not edited (with the exception of last names), but directly from emails and letters we've received. We would love to add a similar comment from you.


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CLIENTS WHO BOUGHT COMPLETED PROJECTS
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. . . I can say this wish would not have happened this past weekend without your generosity. . . .

On behalf of all the children served by the Make-A-Wish Foundation of South Carolina, we thank you and your employees for all your time, energy and effort in making his wish come true!

Toni

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Thank you, It is absolutely what I imagined it would be and more. Stunning!

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Hello. I just wanted to send a note to let you know that the Space Shuttle bed is wonderful!! The boys absolutely love it and so does anyone else who visits our home and sees it!! I arrived packaged extremely well and the assembly went smoothly without any complications. Thank you very much for the wonderful experience!

Sincerely, Linda and Family

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Hi! About 10 months ago I purchased a dollhouse bed from you. The gentleman asked me to send a picture after I painted it, So attached you will find a picture of my daughter's bed. I took one class at our local Michael's store for the "one stroke" painting technique. I am very proud of it, as I have never painted anything in my life.

Also I would like to thank you in your speedy delivery of my daughters bed when I ordered it. She was getting surgery and I wanted to surprise her with it when she came home from the hospital. I explained this to the gentleman I ordered it from and he made it happen. It definitely made her recovery much easier.

Thank You again!!

Jennifer

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Hi Michael! Attached are some of the photos from Ari’s bedroom. She LOVED her new bed! You’ll notice that Leslie painted a lovely group of flowers and vines on the bed – a beautiful enhancement for Ari, her sister Gracie, and their family!

Thanks so much for helping us out on this wish!

Cheers,

Mike

Wish Coordinator Make-A-Wish Foundations of Alaska, Montana, Northern Idaho & Washington

P.S. Ari’s mom let me know that she’s lost her two little girls as they won’t leave their new bedroom!

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Hi Michael,

I just wanted to let you know we put the bed together this weekend and it looks great.

The log cabin paint scheme gives it a great look.

The instructions were easy to follow and it went together in about 30 minutes.

Thanks again for everything,

Howard

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Hello Micheal,

Sorry it has taken so long too send this update! We got our daughters from Ukraine, it was an incredible experience and the girls are wonderful and beautiful. The bed turned out great! I am sending a picture of it and a picture of the girls. Have a great day!

Sincerely, Tami

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We purchased our Abbyville a year ago and finally have our daughters room set up with it. I wanted to take a few minutes to let you know how much we all LOVE this bed. I am so glad we found your web site. We could not be more pleased with everything. Everyone who comes to visit is amazed! I am attaching a couple of pictures so you can see how great it looks in her room with the walls my husband painted.

Thanks so much for making our daughter such a wonderful bed,

David, Jenny, and Lillie

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Hi Michael!

Well my daughter slept in her beautiful bed last night-of course she didn't get to sleep until really late because she was so excited! It turned out really amazing. Thank you again for everything! You have made a little girl very happy! Karen

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CLIENTS WHO BOUGHT PLANS
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Bed number two coming up. My son loves his Caterbury Castle!!!

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Michael and Co.-

Just thought we’d share the completed (well, almost, it still needs one bookshelf put in!) bed that we made for our daughter with your plans. She absolutely loves it! Thank you for the “plans only” option that allowed us to afford such a creative, unique option for her first bed. It will be treasured for years to come and I’m sure it will be passed around the family as he gets too old for it (which for now, we’re saying is age 21J!)…..

Thanks Again-

Lisa and Family

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I am so excited about my daughter’s bunk beds. I can not wait until it is finished! I was especially happy with how fast I received the plans! I will forward pictures soon!

Thanks again for giving me the chance to provide my girls with a “dream” bed!

Julie

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Hi,

I wanted to share a picture of our daughters' new bed. We purchased plans for the Marysville bed, my husband built it, and I painted it.

The girls LOVE their new bed!! Thanks for a great design!

Happy Holidays, Jim and Tracy

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Well I'm done except for the painting. I had to assemble it in the driveway because of lack of room. I think every neighbor had to come over and see it. It is beautiful! I'm really impressed with your design.

Thanks. I'll send pics after it's painted. I have to paint everything outside, so I'll have to hope for good weather next weekend

Al

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Hi,

Six months ago we purchased the plans for a Merryville bed from you. I just wanted to thank you and to let you know our daughter loves it and our friends are very impressed with your design. The instructions were very easy to follow; my husband built the bed and I painted it without any problems.

Good luck to you all,

Sil & Ed

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Rating: Excellent

Comments:

We purchased a bed design, and it is quite lovely. I wasn't given a cutting diagram, but the folks at Tanglewood faxed them over within minutes of my phone call. They were wonderful to talk with, extremely helpful, and I'm thrilled with everything. When it comes time for a playhouse, we'll be back.

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Hello.

I just wanted to let you know that I purchased the norwich castle bed plans about a year ago and have been building it in my spare time. I have been getting closer to the end lately, I have just two more pieces to go, the octagon tower and the front panel. I just wanted to say what a pleasure it is to build from your plans. They are right on the money in every dimension. Thanks again, and i hope my other child will want a castle bed when he gets older so i can build another one!

Thanks again,

Daniel

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We purchased plans for the Maryville in September to surprise our daughters with it at Christmas and it turned out beautifully!!

We were novice carpenters for the most part but it turned out great thanks to the wonderful plans and directions!

Now I'm looking at the Abbeyville dresser but am interested in purchasing it with the parts already cut.

Thanks! Kim

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Just a thank-you for the plans. We had great fun building this.

Tami

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Hi Michael - I don't know if you remember me - you helped me with the Abbyville bed plans I purchased from you. I just wanted to let you know - my daughter does just loves her bed. I am a clothing designer that sells my creations on Ebay - I am currently running an auction below is the link that has pictures of my daughters bed in it and have been bombarded by questions about her bed and where it came from. I thought you would be interested. I was wondering if I had your permission to put a link to your website on my auction or put the name of your company on my auction.

Thanks, Wendy

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I found your website over 4 years ago. I fell in love with the Abbyville bed. It was way out of my price range and I didn't have the confidence to build it myself. I have two daughters. Hannah's room is done in picket fence theme and the Abbyville would of been perfect. My other daughter's room was done in the princess and the frog theme and at the time you offered no castle beds. I designed a head board and had a castle painted on her wall. I was going through old floppy disk that have been packed away for 4 years. I found the picture I saved of the Abbyville. I wondered if I could still find your site. Much to my grateful surprise I found it and wow you still have the Abbyville and now you have several castle beds too. I wish I could afford to buy the hand painted beds from you, but at least this time around I can buy the plans and the materials to build it myself (with a little help of'course) This email is just to tell you that how wonderful your designs are, and to thank you for giving us that can't afford to buy such a nice item the ability to buy the plans to do so. I can't wait to send you the finished pictures. I am so glad that I came across the disk that had the picture of the Abbyville on it.

I've have searched other sites on you are the only one that I found that will sell the plans to build the beds. I just think that is great!

a very grateful soon to be customer

Mandi

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Comments: Price Rating:OK Shipping Options Rating:Excellent Delivery Rating:Excellent Ease of Purchase Rating:Excellent Customer Service Rating: Title: Body:The plans came quick... we have just started to build it today, did all the cutouts in an afternoon, still have to put it together and paint it.The plans are a little expensive but it will cost us $150 in paint and material and a weekends work. Definitly worth it if your a handyman. If youre not handy, your better off to pay the cash and have it built for you.

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Rating: Excellent Comments: Excellent communication! They were friendly and answered all my questions. Their shipping was fast, and I received my plans several days after ordering. The plans are complete and easy to follow. I'm very satisfied.

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Thank you so much for making our daughter's dream room possible. Thanks to your plans her bed is prettier than we could have imagined. The compliments are endless and we have recommended your company to many of our friends and associates.

Patty

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Folks,

You've helped to make our little girl Hannah (she will be 3 in June) very happy with a Maryville bed. My wife bought the plans through your site last fall for my birthday, and I went right to work. Although I was working 50 to 60 hour a weeks for my employer, I was able to complete her bed in 5 weeks in my spare time, thanks to a good design. (OK, I haven't finished the shelves!). She has a cedar shake roof, interior and exterior lighting, birds, bees, butterflies, etc.

Thanks for helping make our little girl's room very special.

Lee and Tracey

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I still have to put on the corbels and the trim under the eaves, but it turned out GREAT! My daughter just loves it. I'd say the roof was the trickiest part, but only because I'm not good with geometry and angles. Neither my wife nor I have artistic skills, so we couldn't duplicate the beautiful vines and flowers on your web-site, and although they were good attempts, we didn't care much for the stamped or stenciled look on your other customers photos, so we went with appliques, instead, found at our local craft store. In the attached photo you'll see that we went a little overboard, but we've already rearranged them and taken off a few so it isn't so busy.

The fact that I've ordered the dresser plans should tell you that I'm a very happy customer. THANKS!

Thanks, J. J.

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Rating: Excellent Comments: Awesome! GREAT PRODUCT! Went above and beyond to get our order to us overnight (literally) We are very pleased! In the process of making the bed now, so far plans seem to be perfect!! Thanks Tanglewood!!! "The Luthers in PA"

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Hello!

Several months ago we ordered plans for the Ashleyville bed. We were able to complete it in time for the holidays and we couldn't be more thrilled with how it turned out. Gabriella just adores her new bed and she shows it off as much as she can. She's looking forward to getting the matching dresser, which we should be able to complete in the spring.

Thank you so much for making the plans available. They were easy to follow and we had a great time building and painting it just for Gabriella. I attached a couple of pictures of the finished product. :o)

Sincerely, Becky Marshfield, WI

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Rating: Excellent Comments: Went out of their way to call to inform us the item was on backorder and to ask us if we would want another item.

They also informed us that they would not charge for priority mail as the backorder did occur and we would not be receiving the item for at least two weeks.

I couldn't ask for better customer service and we just received the item and it is exactly what we wanted.

Great prices and service and would recommend to anyone.

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Thought you might be interested in viewing the final product of your plans.

Our girls adore their bed, and best of all don't even ask to come to our room in the middle of the night anymore! My husband installed under the counter lights with a dimmer switch on each of their roofs, so they have a reading light at night, that they can each turn off when they are ready.

Thanks for the great plans!

Sincerely,

The Thompson Family

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Rating: Excellent Comments: I called 3 or 4 times and they always either answered or called back. They were polite and veryhelpful. I received an email to let me know my plans were on the way and I got a follow up email to ask me if I had any questions!! I love tanglewood and would highly recommend them to anyone surfing the net :-)

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Michael,

Thank you very much for your fast responce. I was worried that something might have gone wrong with the order and our only chance of getting the plans was with our frineds who are coming backto Saudi in a few days. Living over here it is almost impossible to order things through the mail. We are very excited about building the bunk bed for our daughter. Your designs are fabulous. So creative and fun.

Thank You,

Michelle

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The Lancaster has turned out amazing! My husband did a wonderful job building it (thanks to your easy to use plans!), and now I am painting and stenciling it. We are the envy of the neighborhood!

Thanks again for making this an affordable option for our family! We love giving our children that "ideal" childhood, and these beds will help do that in a big way!

Pam

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